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Our Privacy Policy

Our Privacy Policy 

This website (the "Website") is owned, operated and distributed by Keenan LLC dba Frank & Lu , Inc., a New York corporation ("Frank & Lu "). BY ACCESSING ANY PART OF THE WEBSITE, YOU ARE AGREEING TO THE TERMS AND CONDITIONS DESCRIBED BELOW (THE "PRIVACY POLICY") AND THE TERMS AND CONDITIONS OF THE FRANK & LU CONDITIONS OF USE (THE "CONDITIONS OF USE"). IF YOU DO NOT AGREE TO ANY OF THESE TERMS, YOU SHOULD NOT USE THE WEBSITE. This Privacy Policy applies to all users, including both users who are simply viewing the Website and users who are purchasing goods through the Website.
Frank & Lu may, at its sole discretion, modify this Privacy Policy at any time. By accessing the Website at any time after such modifications, you are agreeing to such modifications. This Privacy Policy was last modified as of November 2012.
What Personally Identifiable Information Does Frank & Lu Collect?
Frank & Lu collects the following types of personally identifiable information from you:
• User Provided Information: You may affirmatively provide Frank & Lu with certain personally identifiable information (such as your name, email address, postal address, phone number, birthdate, and credit card information) when participating in various activities on the Website.
• Information Collected by "Cookies": When you visit the Website, Frank & Lu and/or third parties that we contract with may send one or more "cookies", javascript tags or similar devices to your computer. A "cookie" is a small line of text that is stored with your Web browser, which Frank & Lu uses to help provide better service to you. Your browser has options to accept, reject or provide you with notice when a cookie is sent. Frank & Lu may use cookies for many purposes, including (without limitation) to save your password so you don't have to re-enter it each time you visit the Website, and to deliver content (which may include product offers) specific to your interests.
• Log File Information: Frank & Lu 's servers automatically record certain information that your web browser sends whenever you visit the Website. These server logs may include information such as your web request, Internet Protocol ("IP") address, browser type, browser language, referring / exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser.
• Information Collected by "Clear GIFs": Frank & Lu and/or third parties that we contract with may employ "clear GIFs" (a.k.a. Web Beacons), tracking pixels or similar devices, which are used to track the online usage patterns anonymously (i.e., in a non-personally-identifiable manner). In addition, Frank & Lu may also use these devices in HTML-based emails sent to users to track which emails are opened by recipients.
Various features on the Website may allow you to share your information with others by publicly posting that information on the Website and/or sharing that information by other communication methods including (without limitation) email, Facebook or Twitter. To the extent that you choose to share any such information it is no longer considered personal information and is not covered by this privacy policy.

How Does Frank & Lu Use Personally Identifiable Information?
Frank & Lu will use information you provide to process and fulfill your order, including to send you emails to confirm your order status and shipment. In addition, it may use personally identifiable information to deliver product offers and other content specific to your interests.
If you have not opted out from receiving emails from Frank & Lu , it may use your email address or other personally identifiable information to send commercial or marketing messages. Frank & Lu also may use your email address for non-marketing or administrative purposes (such as notifying you of major Website changes or for customer service purposes). You cannot opt out of receiving emails for non-marketing or administrative purposes.
Frank & Lu uses aggregated information (such as anonymous user usage data, cookies, IP addresses, browser type, clickstream data, etc.) to improve the quality and design of the Website and to create new features, promotions, functionality, and services by storing, tracking, and analyzing user preferences and trends. In addition, Frank & Lu may use "cookies" clear gifs and log file information to deliver product offers and other content specific to your interests, and remember information so that you will not have to re-enter it each time you visit the Website.

Will Frank & Lu Share Personally Identifiable Information with Others?
Frank & Lu will not share your personally identifiable information (such as name or email address) with other, third-party for their commercial or marketing use without your consent or except as part of a specific program or feature for which you have the ability to opt-in or opt-out, except as set forth herein.

In addition, Frank & Lu may release personally identifiable information: (i) to the extent it has a good-faith belief that such action is necessary to comply with any applicable law, enforce any provision of the Conditions of Use, protect itself against any liability, defend itself against any claims, protect the rights, property and personal safety of any user or protect the public welfare; or (ii) to respond to a court order, subpoena, or search warrant.

Is My Information Secure?

Frank & Lu has implemented world class security measures to protect personally identifiable information collected on the Website against loss, misuse or alteration. In addition, your account information is protected by a password for your privacy and security. It is important that you protect against unauthorized access to your password and to your computer by logging off once you have finished using a shared computer. Moreover, despite the precautions described above, Frank & Lu cannot and does not guarantee that the individual user information you have transmitted will not be intercepted by others and/or decrypted or accidentally disclosed, and it accepts no liability for any unintentional disclosure.

Your Security- Why we use GeoTrust?

SSL Certificates from GeoTrust® are the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation. 
The presence of SSL means you can rest assured that communications (e.g. credit card numbers) between your browser and this site's web servers are private and secure when the SSL session is activated.

 Privacy of Young Children

Frank & Lu is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13. We do not sell products for purchase by children and all children's products we sell are for purchase by adults only. 


 

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